Shipping policy

At Rafirise.Store, we are committed to delivering your orders quickly, safely, and transparently across Pakistan. We aim to provide a completely hassle-free online shopping experience from dispatch to doorstep.

🚚 1. Free Nationwide Shipping

  • 100% Free Delivery: We offer Free Shipping on all orders across Pakistan with no minimum order value and no hidden handling charges.

  • Cash on Delivery (COD): No advance payment or credit card is required. Pay the exact order amount in cash directly to the courier rider when your parcel arrives.

⏱️ 2. Delivery Timelines

All orders placed on Rafirise.Store are processed and dispatched as quickly as possible. Once your order is verified, estimated delivery timelines are as follows:

Region Estimated Delivery Time Major Cities Covered
Karachi (Origin Hub) 1 – 2 Business Days All Karachi zones
Major Metropolitan Cities 2 – 4 Business Days Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Gujranwala
Rest of Pakistan / Remote Areas 3 – 5 Business Days Interior Sindh, Southern Punjab, KPK, Balochistan, AJK

Note: Delivery times may occasionally be extended due to official public holidays, severe weather conditions, or unforeseen courier network delays.

📞 3. Order Verification Process

To keep order fulfillment smooth and avoid delivery delays:

  1. After placing an order on our website, you will receive an automated WhatsApp or SMS confirmation message.

  2. Orders are dispatched only after confirmation from the customer.

  3. Please make sure to provide an active mobile number and accurate complete home/office address (including nearest landmarks) during checkout.

📦 4. Open Parcel Policy (Inspect Before You Pay)

We believe in full transparency and trust:

  • You are allowed to open and visually inspect the parcel in front of the courier rider before making your Cash on Delivery (COD) payment.

  • If you notice any visible damage or incorrect item during inspection, you can refuse the parcel directly with the courier.

📍 5. Order Tracking

Once your parcel is dispatched, you will receive a unique Tracking ID via SMS/WhatsApp. You can use this tracking number to follow your shipment in real-time on our courier partner portals (Trax, Leopards, TCS, or CallCourier).

🏠 6. Address Changes & Failed Deliveries

  • Address Updates: If you need to update your delivery address, please contact our support team on WhatsApp within 12 hours of placing your order.

  • Delivery Attempts: Courier riders will make up to 2–3 delivery attempts. Please ensure someone is available at the provided address to receive the package and make the cash payment.

🏢 Contact Customer Support

If you have any questions regarding your shipment or parcel status, reach out to us:

  • WhatsApp Support: +92 370 6630299 (Mon – Sat: 10:00 AM – 7:00 PM)

  • Email Support: rafirise.support@gmail.com

  • Store URL: Rafirise.Store