Contact

We’re Here to Help!

Have a question about a product, need help placing an order, or tracking your parcel? Our dedicated support team is available to assist you.

For the fastest resolution regarding an existing order, please message us directly on WhatsApp with your Name and Order ID.

📩 Get in Touch

• 📲 WhatsApp / Phone Support: +92 370 6630299 (Mon – Sat: 10:00 AM – 7:00 PM)

• 📧 Email Support: rafirise.support@gmail.com

• 🌐 Website: rafirisee.Store

• 🏢 Office Address: Ground Floor, Central Plaza, Behind Gul Plaza, Saddar, Karachi, Pakistan

🚚 Frequently Asked Questions

Q: How long does delivery take?

A: Delivery typically takes 2 to 4 working days across major cities in Pakistan (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, etc.) and up to 5 days for remote areas.

Q: Can I inspect my package before paying?

A: Yes! We allow open-parcel inspection upon delivery so you can verify your order before making payment to the courier rider.

Q: What if I receive a damaged product?

A: We offer a 15-Day Free Replacement Policy. Simply send us an unboxing video showing the damaged item on WhatsApp (+92 370 6630299) or email, and we will send a free replacement parcel.