Refund policy

At Rafirise, customer satisfaction and trust are our highest priorities. We want you to shop with complete peace of mind, which is why we offer transparent inspection options and a hassle-free replacement guarantee.

1. 📦 Open Parcel Policy (Inspection Upon Delivery)

We allow our customers across Pakistan to inspect their parcels at the time of delivery:

  • You are entitled to open and visually check the outer packaging and contents of the parcel in front of the courier rider before handing over the Cash on Delivery (COD) payment.

  • If the item is damaged or incorrect upon inspection, you may refuse to accept the parcel.

2. 🔄 15-Day Free Replacement Policy

If your product arrives damaged, defective, broken, or missing parts, we offer a 15-Day Free Replacement Warranty from the date of delivery.

Conditions for Replacement:

  1. Timeframe: The claim must be initiated within 15 days of receiving the package.

  2. Unboxing Video (Mandatory): To prevent fraud and claim replacements from our logistics partners, customers must provide a clear, uninterrupted unboxing video.

    • The video must show the sealed shipping label/parcel being opened and clearly display the defect or damage.

  3. Condition: The product must remain unused and include all original packaging, tags, and accessories.

3. 💳 Refund Policy (Cash on Delivery)

Because our primary payment model is Cash on Delivery (COD), we process refunds primarily through Product Replacement or Bank Transfer / Mobile Wallet (JazzCash / EasyPaisa):

  • Damaged / Faulty Goods: If a product is received damaged and a replacement is out of stock, we will issue a 100% full refund via JazzCash, EasyPaisa, or direct Bank Transfer within 3–5 working days of verification.

  • Change of Mind: Due to operational costs associated with shipping and fulfillment across Pakistan, we do not offer cash refunds for change of mind once the item has been accepted and paid for. However, items can be exchanged for store credit or alternative items of equal value.

4. 🚫 Items Not Eligible for Return/Replacement

  • Products damaged due to customer misuse, alterations, or improper handling.

  • Items returned without the required unboxing video proof.

  • Items missing original box, manuals, or accessories.

  • Claims submitted after the 15-day delivery window has expired.

5. 📲 How to File a Return or Replacement Claim

Follow these simple steps to claim your replacement:

  1. Record & Document: Take a photo of your parcel receipt and record/locate your unboxing video.

  2. Contact Us: Reach out to our support team within 15 days of delivery:

    • WhatsApp Support: +92 370 6630299 (Fastest response)

    • Email Support: rafirise.support@gmail.com

  3. Verification: Our team will review your unboxing video within 24 hours.

  4. Dispatch: Upon approval, a fresh replacement item will be dispatched to your delivery address free of charge!

🏢 Business Contact Details

  • Store: Rafirise.Store

  • Address: Ground Floor, Central Plaza, Behind Gul Plaza, Saddar, Karachi, Pakistan

  • Support Hours: Monday – Saturday (10:00 AM – 7:00 PM)